This is a simple example of a Smart Agent – Axvecotar speaks English and answers questions about Axveco based upon our website content.
Transform your business with Autonomous, Smart Agents
With the world-wide adoption of ChatGPT and acceleration in Generative AI tools for text, images, video, voice, music and animation, we are experiencing a Generative AI driven revolution. The next big wave of disruption comes from customised and autonomous Agents.
What is a Smart Agent?
A smart agent is an intelligent robot that can be tailored to perform a task and interact with its environment to achieve that task. This has many forms but a simple example is the Axvecobot opposite – he has been trained on the general text on the Axveco website and can interact with a human visitor to the website to answer questions and provide a 24×7 interactive answer to questions. In this role the Smart Agent is a Smart Service Agent – providing customer support to visiting users.
What is the benefit of such a ‘Smart Service Agent’:
- Customers can ask questions and receive answers at any time using natural language.
- The agent can be tailored to any business application, configured for multiple languages and operate via a moving character or a simple text chat interface
- When you use such an agent – you can see the questions that customers ask – not just their time on page or bounce rate!
Axvecobot is a simple demonstrator to let you see the potential but Smart Agents can be created in many more forms and applications.
A new era of human machine interaction
Business benefit, Entertainment or Social impact? Smart Agents can be designed and applied to a very wide range of applications such as
- ABBA’s new Voyage experience in which four Abbatars entertain 3,000 attendees twice per day in concerts in London
- Customer Service Agents which answer questions on your website
- An Insurance Buddy who helps answer questions about insurance cover for a customer (e.g. can my son drive my car?)
- Smart wizard type assistants to help humans perform a task (e.g. fill in a form or apply for a subsidy)
- Digital versions of existing humans which can be deployed in the entertainment industry (e.g. as Paris Hilton or Bruce Willis)
- Mechanical devices which can interact with a human and follow their instructions
Autonomous Agents to Optimise your Business Activities
A Smart Agent does not necessarily require a visible agent as an interface., An Agent can be set up as an Autonomous Agent using GPT technology to:
- Accept a goal or task
- Monitor whether the goal has been achieved and
- issue instructions to carry our the necessary steps to achieve the goal.
In short we can set an Autonomous Agent to work to monitor a business process or given task and perform the actions necessary to execute the task and confirm that the task has been completed on time, in full and to the desired specification!
Definition
Autonomous agents are systems capable of independent operation in real-world environments, making decisions, and taking actions without human intervention.
Example use-cases in Workflow Automation:
- The automation of complex business processes with minimal human intervention.
- Strategic planning for iterative retrieval and actions
- Perform tasks, make decisions, and learn from outcomes.
- Reduce manual effort and streamline processes.
- Minimize errors in data analysis and decision-making.
Further use-cases:
- Customer Service
- Financial Reporting
- End-to-end invoice processing automation
- Automated Credit Scoring and Loan Approval
- Etc
Interested?
We have developed the infrastructure and approach to design, create and host the Smart Agents that will transform your customer experience, improve your business processes or accelerate your startup!
Don’t wait until your competitor gets ahead of you – contact us now to discuss this via info@axveco.com or call 020 218 4090!
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